Here you will find answers to all the questions you may have
GENERAL
TECHNICAL QUESTIONS
SUBSCRIPTION & PAYMENTS
What is SMARTon and who is it for?
SMARTon is an interactive educational online platform for children aged 4–12.
It offers more than 2,000 educational games, logic challenges, and original online
learning courses that train memory, attention, thinking, and problem-solving skills
through engaging game-based quests.
Is SMARTon a game or a learning platform?
SMARTon combines learning and play. Children complete logical and educational
tasks in the form of fun, interactive online learning games, helping parents organise
quality screen time.
What age is SMARTon suitable for?
SMARTon is designed for children from 4 years old. All games and courses are
adapted to your child’s age and developmental level.
Are there age levels?
Yes. SMARTon includes structured age levels:
4–5 years, 6–7 years, Grade 1–2, Grade 3–4.
Each level contains educational games and learning activities tailored to children’s
cognitive abilities.
What skills does SMARTon help develop?
SMARTon develops key learning and thinking skills:
• logic and critical thinking
• attention and memory
• language and early literacy
• mathematical skills
• overall school readiness
All skills are strengthened through interactive educational and logic-based online
games.
How much time per day is recommended?
The recommended learning time is 15–30 minutes a day. This is enough for the child
to stay engaged, learn effectively and avoid screen fatigue.
Is SMARTon suitable for school readiness?
Yes. SMARTon includes school readiness games and exercises that help develop
early reading, logic, attention, math thinking, and problem-solving skills.
Can children use SMARTon without parental help?
Yes. The platform features voice instructions, simple navigation, and a child-friendly
interface, allowing children to learn and play independently.
Can my child take multiple courses at the same time?
Yes. After subscribing, your child gets full access to all courses and games at once.
Does SMARTon deliver real learning results?
Absolutely. Parents report improvements in logic, attention, memory, thinking, and
school readiness, as SMARTon combines game-based learning with structured
educational content.
On which devices does the platform work?
SMARTon works on: smartphones, tablets, laptops, computers.
Do I need to download an app?
No. SMARTon works entirely online, in your browser.
Which browsers are supported?
Google Chrome, Safari, Firefox, Microsoft Edge.
Is registration required?
Yes. Registration allows the platform to save progress, personalise activities, and
unlock full access to all courses.
How do I register and start using SMARTon?
Go to the SMARTon website, click “Sign Up”, and fill in the basic information.
Registration takes less than a minute.
How do I change my profile information (email, password)?
All profile data can be updated in your User Dashboard under “Personal Information”
and “Change Password”.
What should I do if a task does not open?
Try the following:
- refresh the page
- clear the cache
- restart the browser
- check your internet connection
Or contact our support team smarton.international@gmail.com
Why is the game or task lagging?
Most often, the reason is a weak internet connection.
We recommend using Wi-Fi or a 4G+ mobile network.
Why is there no sound?
Check your sound settings, connected Bluetooth devices, and the volume level on your device.
What is included in the subscription?
A subscription gives full access to all courses, educational games, new updates,
characters, and printable certificates.
Which payment methods do you accept?
SMARTon supports secure online payments via:
• Visa
• Mastercard
• Apple Pay
• Link (fast online checkout)
All payments are encrypted and safe.
Will my subscription renew automatically?
Yes, if you choose this option. Automatic renewal can be enabled or disabled at any
time during the subscription process.
How do I turn off automatic renewal?
You can switch off auto-renewal in your User Dashboard, under “Payment History &
Subscription → Status”.
Your access will remain active until the end of the paid period.
Is there a free plan or demo access?
Yes. SMARTon offers free demo access that allows you to complete up to 5 tasks
before subscribing.
How do I change my subscription plan?
1. Cancel your current plan.
2. Go to “Pricing Plans”, choose a new plan, and complete the payment.
If you need assistance, contact support: smarton.international@gmail.com.
Can I cancel my subscription?
Yes. You can cancel your subscription anytime by turning off auto-renewal in your
Dashboard or contacting our support team.
After cancellation, you retain access until the end of your paid period.
What happens if I don’t renew my subscription?
Once your plan expires, access to all paid materials — including previously opened
courses — will be automatically paused.
Still have any questions? Leave your contact details and we’ll get back to you
